Dealing with Difficult People (Ethics)

Dealing with Difficult People (Ethics)

Dealing with Difficult People (Ethics) - Recording (CLE Included)
Live Event Date: 5/4/2021
Format Length CLE Eligible
Web Seminar 90 min. Yes

Immigration law is a profession that involves interacting with clients, colleagues, judges, government officials, and other individuals who can really test patience and push your buttons. This webinar teaches strategies for handling tricky personalities with greater command – without losing your cool.

Featured Topics:

  • Engage scared and upset clients who become increasingly overwhelmed as you try to explain.
  • Encourage clients to be more honest with you.
  • Handle disrespectful judges and government agents.
  • Have more rational, productive conversations with anyone in your personal or professional life who you may be having trouble getting through to, collaborating with, or gaining cooperation from.
  • Feel calm and in control in the face of difficult behavior.

AILA Membership Benefit – Access to Free Seminar Recordings (CLE Credit Available for $35)
Enjoy access to free seminar recordings (from October 2020–present) as an AILA Member. AILA encourages live attendance for those wishing to ask the speaker questions. CLE credit is included with purchase for live participants.

Recordings will be available approximately two weeks after the live event date. AILA members can access these seminars, with no CLE credit, for free. Recordings are CLE eligible in most jurisdictions and an administration fee is required to obtain CLE credit.

Contact us at or visit AILA’s Web Seminar Recordings page for more information about receiving CLE credit for a web seminar recording.

Craig Dobson (DL), AILA Ethics Committee Chair, New York, NY

Amy Wood, Portland, ME
Amy Wood, Psy.D., is a psychologist and executive coach and trainer out of Portland, Maine helps attorneys to reach greater levels of achievement and fulfillment. She is the author of Life Your Way: Refresh Your Approach to Success and Breathe Easier in a Fast-paced World, and is often called on for her expert opinion by media ranging from Maine Public Radio to Parade Magazine. Dr. Wood earned her doctorate at Adler University and is certified by the College of Executive Coaching.

The speaker's/author's views do not necessarily represent the views of AILA, nor do they constitute legal advice or representation. Practice tips provided are based on the speaker's/author's experiences and the current state of the law. Please be sure to conduct legal research and analysis for your unique situation as the law changes quickly and experiences may differ from your own.

Eligible participants can receive up to 1.8 CLE credit hours. AILA will administer CLE credit only to individuals who register and log into the web seminar. AILA cannot verify your attendance and participation in this program unless you register directly for the web seminar and use your name to log in to participate in the program. Therefore, persons who log in or listen in on the web seminar as part of a group will not be able to obtain CLE credit.

Please note that your jurisdiction may limit the amount of distance learning credit you can earn. To view details on your jurisdiction's credit restrictions and CLE requirements, visit the CLE Center.

AILA has filed for CLE and specialized credit in all jurisdictions with mandatory CLE requirements. For details about specific approvals, contact us at

  • AILA applies for accreditation upon attorneys’ request after participation for the following states: AR, DE, IA, ID, KS, KY, LA, ME, MN, MS, OR, TN and WY. Programs are typically approved.
  • Florida and Rhode Island - Attorneys must apply on their own for approval of seminars in FL and RI. Programs are typically approved.
  • The OnDemand Recording format does not qualify for CLE credit in the following jurisdictions: MO and PR. Please note that your jurisdiction may limit OnDemand credit based on the date of the original presentation. View the OnDemand Downloadable Expiration Chart for more details.

To receive CLE credit for the live event, attorneys must record web seminar attendance and the CLE code provided within one week of the web seminar date via webCLE.

Contact us at or visit AILA’s Web Seminar Recordings page for more information about receiving CLE credit for a seminar recording.