Conversation with the Citizenship and Immigration Services (CIS) Ombudsman: Best Practices for Submitting a Request for Case Assistance and Key Trends Impacting the CIS Ombudsman’s Casework

Conversation with the Citizenship and Immigration Services (CIS) Ombudsman: Best Practices for Submitting a Request for Case Assistance and Key Trends Impacting the CIS Ombudsman’s Casework

Release Date: 9/30/2021
Available Only to AILA Members
Format Length CLE Eligible
Video Roundtable 60 min. No

This Video Roundtable is available only to AILA members.

In this AILA University Video Roundtable, Phyllis Coven, the CIS Ombudsman, will provide an overview of the CIS Ombudsman’s individual case assistance program, including the types of cases that the CIS Ombudsman assists with, how stakeholders, including AILA members, must first seek assistance directly from USCIS before seeking case assistance from the CIS Ombudsman, and how to successfully submit a request for case assistance to the CIS Ombudsman. She will discuss some of the key trends and systemic issues impacting the CIS Ombudsman’s casework, including USCIS processing delays, the case backlog, fiscal challenges, and staffing issues, among others.


This roundtable is available only to AILA members and not CLE eligible. AILA University Video Roundtables are free learning opportunities for AILA members provided via a weekly schedule of live video programming for members to come together from across the country and world to discuss hot topics and network with colleagues in the field. Video Roundtables are part of AILA University programming and each session is hosted by faculty selected for their expertise.

Phyllis A. Coven, Ombudsman, Office of the CIS Ombudsman

Nicole Simon, Chair of the AILA USCIS Case Assistance Committee

Lucy Cheung, Vice Chair of the AILA USCIS Case Assistance Committee

Diane Rish, Associate Director of Government Relations, AILA

The speaker's/author's views do not necessarily represent the views of AILA, nor do they constitute legal advice or representation. Practice tips provided are based on the speaker's/author's experiences and the current state of the law. Please be sure to conduct legal research and analysis for your unique situation as the law changes quickly and experiences may differ from your own.