Anatomy of the USCIS System and Processes: Service Centers and Lockboxes

Anatomy of the USCIS System and Processes: Service Centers and Lockboxes

Anatomy of the USCIS System and Processes: Service Centers and Lockboxes - Recording (CLE Included)
Live Event Date: 2/15/2022
Format Length CLE Eligible
Web Seminar 90 min. Yes

What are the best practices for keeping your cases moving at U.S. Citizenship and Immigration Services (USCIS) during this unprecedented period of lengthy processing times? The panelists on this beginner to intermediate session will offer strategies on how to deal with common difficult issues, including scheduling or missing biometrics appointments, travel, expedite requests, and Requests for Evidence (RFEs) never received.

Featured Topics:

  • Which Processing Times Chart Applies When Your Case Is Submitted at the Lockbox, Potomac Service Center, National Benefits Center, or One of the Main Service Centers?
  • Setting Up Your MyUSCIS Account and Track Your Cases
  • Making Best Use of the 1-800 Number, EMMA, and Other USCIS Online Tools
  • Getting Your Case Expedited Through USCIS
  • Using InfoMod/InfoPass: Expedite, Advance Parole, I-551 Stamp, etc.
  • Resources for Problematic Cases: AILA Liaison, Congressional Assistance, USCIS Ombudsman, and Litigation

AILA Membership Benefit – Access to Free Seminar Recordings (CLE Credit Available for $35)
Enjoy access to free seminar recordings (from October 2020–present) as an AILA Member. AILA encourages live attendance for those wishing to ask the speaker questions. CLE credit is included with purchase for live participants.

Recordings will be available approximately two weeks after the live event date. AILA members can access these seminars, with no CLE credit, for free. Recordings are CLE eligible in most jurisdictions and an administration fee is required to obtain CLE credit.

Contact us at or visit AILA’s Web Seminar Recordings page for more information about receiving CLE credit for a web seminar recording.

Nicole Simon (DL), AILA USCIS Case Assistance Committee Chair, Philadelphia, PA  

Nicole is the Managing Partner of Landau, Hess, Simon, Choi & Doebley. She currently serves as Chair of the AILA USCIS Case Assistance Committee. Nicole received her J.D. from the University of Pennsylvania Law School (2001).

Lucy Cheung, AILA USCIS Case Assistance Committee Vice Chair, New York, NY

Lucy is a Partner at Goldstein and Cheung LLP. Admitted to the Massachusetts bar in 2008, the New York bar in 2010, and the U.S. Court of Appeals for the Second Circuit in 2010, Lucy practices general immigration law, with a focus on international students, extraordinary individuals, business, and family immigration issues. Lucy is an active member of NAFSA-Association of International Educators and the American Immigration Lawyers Association (AILA). Lucy currently holds the position of Chair in NAFSA's Region X (New York/New Jersey) where I was previously the Regulatory Ombud position for Scholar Issues. I also participate actively in the AILA New York Chapter's Media/Advocacy Committees and Unlawful Practice of Law Committee. Lucy currently serves as the Vice Chair of the AILA USCIS Case Assistance Committee.

Kyle Knapp, Gahanna, OH 

Kyle Knapp is a solo practitioner in Columbus, Ohio. He has presented at AILA national and regional events, currently serves on the Case Assistance Committee, and is a member of the Business Section steering committee. He previously served on the Nebraska, Vermont, and Texas Service Center Committees.

The speaker's/author's views do not necessarily represent the views of AILA, nor do they constitute legal advice or representation. Practice tips provided are based on the speaker's/author's experiences and the current state of the law. Please be sure to conduct legal research and analysis for your unique situation as the law changes quickly and experiences may differ from your own.

Eligible participants can receive up to 1.8 CLE credit hours. AILA will administer CLE credit only to individuals who register and log into the web seminar. AILA cannot verify your attendance and participation in this program unless you register directly for the web seminar and use your name to log in to participate in the program. Therefore, persons who log in or listen in on the web seminar as part of a group will not be able to obtain CLE credit.

Please note that your jurisdiction may limit the amount of distance learning credit you can earn. To view details on your jurisdiction's credit restrictions and CLE requirements, visit the CLE Center.

AILA has filed for CLE and specialized credit in all jurisdictions with mandatory CLE requirements. For details about specific approvals, contact us at

  • AILA applies for accreditation upon attorneys’ request after participation for the following states: AR, DE, IA, ID, KS, KY, LA, ME, MN, MS, OR, TN and WY. Programs are typically approved.
  • Florida and Rhode Island - Attorneys must apply on their own for approval of seminars in FL and RI. Programs are typically approved.
  • The OnDemand Recording format does not qualify for CLE credit in the following jurisdictions: MO and PR. Please note that your jurisdiction may limit OnDemand credit based on the date of the original presentation. View the OnDemand Downloadable Expiration Chart for more details.

To receive CLE credit for the live event, attorneys must record web seminar attendance and the CLE code provided within one week of the web seminar date via webCLE.

Contact us at or visit AILA’s Web Seminar Recordings page for more information about receiving CLE credit for a seminar recording.