Dealing with Difficult People (Ethics) - Recording

Dealing with Difficult People (Ethics) - Recording

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Please note: CLE option available. See the CLE tab for more details.
Recorded 05/04/2021
CLE Eligible Yes
Length 90 min.
Format Streaming
SKU WS2021-05-04B-REC

Immigration law is a profession that involves interacting with clients, colleagues, judges, government officials, and other individuals who can really test patience and push your buttons. This webinar teaches strategies for handling tricky personalities with greater command – without losing your cool.

By participating in this webinar, you will learn how to:

  • Engage scared and upset clients who become increasingly overwhelmed as you try to explain.
  • Encourage clients to be more honest with you.
  • Handle disrespectful judges and government agents.
  • Have more rational, productive conversations with anyone in your personal or professional life who you may be having trouble getting through to, collaborating with, or gaining cooperation from.
  • Feel calm and in control in the face of difficult behavior.

Free Seminar Recordings with AILA Membership Starting March 2021

Please note, all 2021 seminar recordings are free to AILA members starting in March 2021, as part of a new service provided with AILA membership. Recordings will be available approximately two weeks after the live event and are CLE eligible in most jurisdictions. A CLE administration fee will apply for AILA members interested in obtaining CLE credit. More details available here.

This Program is CLE Eligible

CLE processing is included with purchase for all nonmembers. Members receiving this recording as a free member benefit may also obtain CLE credit for the program. To elect to receive credit for this seminar in eligible jurisdictions, please complete payment of a $35 CLE administration fee for each individual seminar you wish to report on Payment must be completed before AILA will process CLE attendance. Detailed information on how to obtain CLE can be found [here].

AILA has filed for MCLE and specialized credit in appropriate jurisdictions. To receive CLE credit, attorneys must record seminar attendance and the CLE code provided via webCLE. Eligible participants can receive up to 1.8 CLE credit hours.

The OnDemand Recording format does not qualify for CLE credit in the following jurisdictions: AR, MO, PR, and TN.

Please note that your jurisdiction may limit OnDemand credit based on the date of the original presentation. Please view the OnDemand Downloadable Expiration Chart for more details. Your jurisdiction may also limit the amount of distance learning credit you can earn. To view details on your jurisdiction's credit restrictions and CLE requirements, please visit the CLE Center. For more information on specific approvals, email


Craig Dobson (DL), AILA Ethics Committee Chair, New York, NY

Amy Wood, Portland, ME

Amy Wood, Psy.D., is a psychologist and executive coach and trainer out of Portland, Maine helps attorneys to reach greater levels of achievement and fulfillment. She is the author of Life Your Way: Refresh Your Approach to Success and Breathe Easier in a Fast-paced World, and is often called on for her expert opinion by media ranging from Maine Public Radio to Parade Magazine. Dr. Wood earned her doctorate at Adler University and is certified by the College of Executive Coaching.

The speaker's/author's views do not necessarily represent the views of AILA, nor do they constitute legal advice or representation. Practice tips provided are based on the speaker's/author's experiences and the current state of the law. Please be sure to conduct legal research and analysis for your unique situation as the law changes quickly and experiences may differ from your own.