Improving Your Client and Staff Relationships Through Diversity Training AC19 (.MP3)

Improving Your Client and Staff Relationships Through Diversity Training AC19 (.MP3)

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Recorded 06/21/19
CLE Eligible Yes
Length 60 min.
Format MP3
SKU AC19-F320-DL

Studies have shown that most people hold unconscious, implicit assumptions that influence their judgments and perceptions of others. This bias causes both action and inaction, either one of which, in this context, can reduce the quality of the workforce and create an unfair and even destructive environment.


  • Effective and Culturally Sensitive Communication Techniques When Working with Colleagues, Clients, and Opposing Counsel
  • Stepping into the Client’s Shoes: Educating Yourself to Communicate Client Cultural Norms and Values When Presenting the Case
  • Increasing Self-Awareness and Demonstrating Respect to Colleagues and Clients

This product contains digital goods. All digital goods (MP3, PDF, ZIP. Etc.) are available for downloading from your digital library for two years from the date of purchase.
CLE credit is available in most jurisdictions for this conference recording. To receive CLE credit, attorneys must record sessions attended and the CLE codes provided via webCLE. Instructions on how to record your CLE credits are included in your written materials.

The OnDemand Recording format does not qualify for CLE credit in the following jurisdictions: AR, MO, PR, and TN.

Please note that your jurisdiction may limit OnDemand credit based on the date of the original presentation. Please view the OnDemand Downloadable Expiration Chart for more details.

If you have any questions, please email


  • Rebecca Kitson (DL), Albuquerque, NM
  • Victor D. Nieblas Pradis, AILA Past President/Diversity and Inclusion Committee Chair, City of Industry, CA
  • Sheela Murthy, Owings Mills, MD