Improving Your Client and Staff Relationships Through Diversity Training AC19 (.MP3)
Studies have shown that most people hold unconscious, implicit assumptions that influence their judgments and perceptions of others. This bias causes both action and inaction, either one of which, in this context, can reduce the quality of the workforce and create an unfair and even destructive environment.
- Effective and Culturally Sensitive Communication Techniques When Working with Colleagues, Clients, and Opposing Counsel
- Stepping into the Client’s Shoes: Educating Yourself to Communicate Client Cultural Norms and Values When Presenting the Case
- Increasing Self-Awareness and Demonstrating Respect to Colleagues and Clients
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