Asking Good Questions & Managing Client Information
Asking Good Questions & Managing Client InformationCharles H. Kuck, AILA Past President (Atlanta, GA), Leslie A. Karam (Bloomington, MN), Reid Trautz, AILA Director of Practice and Professionalism (Washington, DC), discuss important questions you should ask your clients, such as the information on their social media profiles, and other identities that they may be using. It also covers the importance of asking the clients about their referrals, which countries they have visited, and how to deal with business and non-business clients. Finally, the speakers discuss the process of managing client information, including how to keep an organized system to store files securely.
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