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Getting Back on Track—What to Do When a Case Goes Off the Rails

August 22, 2013
Web Seminar

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Getting Back on Track—What to Do When a Case Goes Off the Rails

This 90 minute web seminar was presented live on August 22, 2013, from 2:00 pm-3:30 pm eastern time.

All experienced practitioners have had cases that went off the rails at some point --unwarranted filing rejections, the government loses a file or sends it to the wrong place, a case hits processing purgatory, or the government decision is wrong on the law or the facts. Usually, these hiccups occur when it is imperative to have had a decision yesterday. In this seminar, experienced practitioners discuss how to effectively and efficiently get around roadblocks when your case hits a procedural wall.

  • Who to Call and How to Contact USCIS to Get Your Voice Heard Quickly
  • Facilitating Visa Issuance and Overcoming Visa Denials at U.S. Consulates
  • When to Bring in the “Big Guns” - Use of AILA Liaisons and Congressional Liaisons
  • When to Use the Ombudsman and File a DHS-7001
  • When to Appeal and When to Re-file?
  • When Is it Time to Bite the Bullet and Sue?


Suzanne B. Seltzer (dl), AILA USCIS Service Centers Operations Committee Chair, New York, NY
Suzanne B. Seltzer is a partner of Klasko, Rulon, Stock & Seltzer LLP. Ms. Seltzer chairs the AILA Service Center Operations Liaison Committee, and recently completed her tenure as chair of AILA's USCIS Benefits & Policy Liaison Committee. She is a founding member of the NY Anti-Trafficking Network and currently sits on its steering committee. Ms. Seltzer is included in Best Lawyers in America (2007-12), New York Super Lawyers (2007-11), and New York Magazine's "Best Lawyer's in New York" (2008-12). A magna cum laude graduate of the University of Pennsylvania, she received her J.D. from Georgetown University's Law Center (cum laude).

Nancy Elkind, Denver, Colorado
Nancy Elkind is a founding partner of the Denver immigration law firm Elkind Alterman Harston PC. She has been practicing immigration law and been a member of AILA for more than 30 years, and served as the Chair of the Colorado Chapter for two terms. Ms Elkind received her law degree from the University of Denver Sturm College of Law.

Lynn M. Lee, AILA Senior Liaison and Information Associate, Washington, DC
Lynn M. Lee is a senior liaison & information associate at AILA National. She works with members and government agencies to resolve case problems and track trends on a local and national level. She works most closely with AILA's various USCIS committees, as well as DOS, CBP, CIS Ombudsman, the VAWA, U, & T, and the LGBT Working Group. Ms. Lee graduated from University of Maryland, School of Law in 2003, where she participated in the immigration law clinic. She also worked in private practice where she focused on family and employment-based cases, I-601 waivers, and naturalization. She is admitted to practice in the state of Maryland, the U.S. District Court for the District of Maryland, and the U.S. Supreme Court.

Registration & Pricing

  Registration Price
AILA Member/International Associates $129.00
AILA Members’ Paralegals $129.00
AILA Nonprofit Members $129.00
AILA Law Student Members $129.00
Nonmember Attorneys $199.00
Other Nonmembers $199.00
Nonprofit Nonmembers $199.00
Nonmember Law Students $199.00

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If you register online, do not also mail in a registration form.

The "Getting Back on Track—What to Do When a Case Goes Off the Rails" audio seminar takes place Thursday, August 22, 2013 at the times noted below:

  • 2:00 pm-3:30 pm eastern time
  • 1:00 pm-2:30 pm central time
  • 12:00 pm-1:30 pm mountain time
  • 11:00 am-12:30 pm pacific time

The registration deadline for this seminar is 11:59 pm ET on 8/21/2013.

Tuition Assistance

Full and partial tuition assistance will be offered to participants based on need and availability for all audio and web seminars. Please complete the tuition assistance application for consideration.

CLE Information

Please note that your jurisdiction may limit the amount of distance learning credit you can earn. To view details on your jurisdiction's credit restrictions and CLE requirements, please visit the CLE Center.

To view CLE eligibility and the number of credits you may claim for completing this 90-minute seminar, please visit webCLE.

  • Florida - Attorneys must apply individually for approval of live audio/web seminars in Florida. Programs are typically approved

For more information about CLE credit, please email

Cancellation Policy

No refunds will be given after the seminar has started.

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